Refund policy

Returns & Refunds Policy For Designer Collective

Last updated: 29th of January 2026

At Designer Collective, we take pride in the quality of our products. Please read our Returns & Refunds Policy carefully before making a purchase.

Returns

We accept returns on eligible items within 14 days of delivery, provided that:

• The item is unused, unworn, and in original condition

• All original packaging, tags, and accessories are included

• The item shows no signs of wear, damage, or alteration

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Earrings (if applicable)

• Items marked as final sale

• Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time may take 3–7 business days, depending on your payment provider

Original shipping costs are non-refundable, unless the item is faulty.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

Under the Consumer Guarantees Act 1993 (NZ), you are entitled to a repair, replacement, or refund for faulty goods. We will cover return shipping costs for approved faulty items.


How to Request a Return

To initiate a return, please contact us at:

📧 support@designercollectiveltd@gmail.com

Include:

• Your order number

• Reason for return

• Clear photos if the item is faulty or damaged

Returns sent without prior approval may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty

• We recommend using a tracked shipping service

• Designer Collective is not responsible for lost return parcels

Sale Items

Items purchased on sale or with a discount code are final sale and not eligible for return or refund unless faulty.

Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page.

If you want, I can:

• Tighten this for luxury jewelry only

• Make it stricter or more flexible

• Align it perfectly with Shopify + Afterpay

• Create a matching Shipping Policy or Terms & Conditions